1. Introduction

Welcome to Zarori.pk. These Terms & Conditions govern your access to and use of our website and the purchase of products available through our online store.

Zarori.pk offers fashion and everyday clothing essentials, including men's and women's slippers, shirts, trousers, and other fashion products.

By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree with these terms, please discontinue using our website.

2. Products and Descriptions

We make reasonable efforts to display our products, descriptions, prices, colours, sizes, and images as accurately as possible.

    • Actual product colours may vary slightly depending on your screen and device settings.

    • Product availability may change without prior notice.

    • Sizes, materials, designs, and other specifications should be checked on the relevant product page before ordering.

    • We reserve the right to correct errors in product descriptions or listings.

3. Pricing and Payments

All prices displayed on Zarori.pk are in Pakistani Rupees (PKR), unless otherwise stated.

    • Product prices and promotional offers may change without prior notice.

    • The applicable product price and delivery charges will be shown during checkout.

    • Any available payment methods will be displayed during the ordering process.

    • Promotional discounts and coupon codes are subject to their stated terms, validity, and eligibility requirements.

    • We reserve the right to correct pricing errors and contact customers regarding affected orders.

4. Orders and Confirmation

When you place an order, you agree to provide accurate and complete information, including your name, delivery address, phone number, and email address where required.

    • Order placement does not guarantee acceptance or availability.

    • We may contact you to confirm your order or verify your delivery details.

    • We reserve the right to cancel or decline orders in cases such as stock unavailability, incorrect pricing, incomplete information, suspected fraud, or delivery limitations.

    • If an order is cancelled after payment has been received, any applicable refund will be handled in accordance with our refund policy.

5. Shipping and Delivery

Zarori.pk aims to deliver orders to customers using available courier services.

    • Delivery timelines are estimates and may vary depending on location, courier operations, weather, public holidays, and other circumstances.

    • Customers are responsible for providing a complete and correct delivery address and an active contact number.

    • Additional delivery attempts or address corrections may cause delays or additional charges where applicable.

    • Once an order is dispatched, customers may need to coordinate with the courier for delivery updates.

We will make reasonable efforts to deliver orders within the estimated timeframe but cannot guarantee delivery dates in circumstances beyond our control.

6. Returns, Exchanges and Refunds

Returns, exchanges, replacements, and refunds are subject to our separate Returns Policy.

Customers should review the Returns page before placing an order. If an item arrives damaged, defective, incorrect, or materially different from its description, please contact our customer support team promptly with your order details and relevant evidence.

Items must meet the applicable eligibility requirements before a return, exchange, replacement, or refund can be approved.

Nothing in these Terms & Conditions is intended to remove any consumer rights that cannot legally be excluded under applicable law.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

    • Cancellation requests are subject to the order's processing and dispatch status.

    • Orders that have already been dispatched may not be eligible for cancellation and may instead be handled under the applicable Returns Policy.

    • Any refund resulting from an approved cancellation will be processed according to the applicable payment and refund procedures.

8. Customer Responsibilities

By using Zarori.pk, you agree to:

    • Provide accurate information when placing orders.

    • Use the website only for lawful purposes.

    • Avoid fraudulent orders, unauthorised access, or activities that interfere with website operations.

    • Respect the intellectual property rights associated with our website and its content.

    • Avoid submitting malicious code, harmful material, or misleading information through our website.

We reserve the right to take reasonable action where misuse of our website or services is identified.

9. Promotions and Discount Codes

From time to time, Zarori.pk may offer discounts, promotional campaigns, or coupon codes.

Promotions may be subject to minimum order values, expiry dates, product exclusions, or other conditions stated at the time of the offer. Unless expressly stated otherwise, promotional codes cannot be exchanged for cash.

We reserve the right to correct promotional errors and withdraw or amend offers where permitted by applicable law.

10. Intellectual Property

All website content, including text, logos, graphics, photographs, product descriptions, and design elements, is owned by or used with permission by the relevant rights holders.

You may not reproduce, distribute, modify, publish, or commercially use website content without prior authorisation, except where permitted by law.

11. Website Availability

We aim to keep Zarori.pk available and functioning properly. However, we do not guarantee uninterrupted access at all times.

Website access may occasionally be interrupted due to maintenance, technical issues, security concerns, hosting problems, or circumstances beyond our control.

We reserve the right to update, modify, suspend, or discontinue parts of the website when reasonably necessary.

12. Limitation of Liability

To the extent permitted by applicable law, Zarori.pk shall not be responsible for indirect or consequential losses arising from website interruptions, delivery delays beyond our reasonable control, or improper use of the website.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer protection rights.

13. Privacy and Personal Information

We may collect and process customer information necessary to operate our website, process orders, arrange deliveries, provide customer support, and fulfil applicable legal obligations.

Personal information will be handled in accordance with our Privacy Policy. Customers should review that policy to understand how their information is collected, used, and protected.

14. Changes to These Terms

We may update these Terms & Conditions when our business practices, website features, or legal requirements change.

Updates will be published on this page with a revised date where appropriate. Continued use of the website after an update means that the updated terms apply to subsequent use, subject to applicable law.

15. Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws of Pakistan. Any disputes will be handled by the competent authorities or courts in accordance with applicable law.

16. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Business Name: Zarori.pk
Email: support@zarori.pk
Phone / WhatsApp: +92 323 510 2556
Address: Shop No. 12, ZamZam Plaza, Sabzazar, Lahore, Pakistan.

We appreciate your trust in Zarori.pk and thank you for shopping with us.

Zarori.pk — Style, Comfort for Every Day.